BOARD MEMBERS RETREAT August 20, 2011 in York, PA

Board Members from a community-based organization, whose mission is to address racism, met to work on organizational change issues and to improve interpersonal relationships.

They wanted to learn from past conflict situations and to think about their organizational culture in new and fresh ways.

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TEAM BUILDING and STAFF DEVELOPMENT August 17, 2011 @ Ridely Creek State Park, PA

A one day staff development program was designed for an education organization in Philadelpia that engages out of school young people.

The program was based upon adventure-based and experiential learning.

Goals

1)  Help staff to see each other in different and new ways

2)  Release interpersonal tensions

3)  Build new bonds among staff

4)  Provide opportunities for staff to re-charge and re-energize

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CONFLICT RESOLUTION WORKSHOP ON  DE-ESCALATION STRATEGIES

Sponsored by AIDS Activities Coordinating Office (AACO) Public Health, City of Philadelphia
December 2011

Participants are HIV medical case managers and other service providers who work with people living with HIV/AIDS

Goals
• Understand conflict
• Use conflict analysis tools to address client’s problems
• Identify and use de-escalation skills

Objectives
• Explore the conflict life-cycle
• Participate in a conflict mapping activity using case studies
• Practice de-escalation skills

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CONFLICT CONTRIBUTION OR RESOLUTION??

This workshop critically examines dialogue-based intervention strategies.  Participants will play experiential games that expose underlying power relationships and structural inequalities in these strategies.  Using critical questions and reflective practitioner practices, participants will appraise their intervention strategies and understand how their approaches can contribute to as well as resolve conflict.  Participants will learn how to design intervention strategies that create space for dissenting voices and accommodate diverse communication styles while teaching mainstream modes of dialogue.  The idea for this workshop comes from William Kaplan’s experiences working with young people in inner city Philadelphia public schools.

Pennsylvania Council of Mediators
2011 Annual Conference
Do Ask, Do Tell, Do Listen: Restoring Dialogue in a Polarized World
April 8-9, Holiday Inn Harrisburg East
Workshop time 1:45 to 3:45

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Coaching Consumers:  Preparing Renters to Negotiate with Landlords

Sponsored by Residential Living Options
Spring  2010
Fall 2010

The goal of the training is to give service providers basic knowledge, skills and real experience so they can teach their clients skills to resolve their own housing related conflicts.

After completing this training session, participants will
• Understand the fundamentals of negotiation and conflict resolution.
• Use effective conflict coaching practices, like assessing a client’s capacity to resolve conflicts and developing an action plan.
• Deliver training components, like how to teach clients to ask useful questions and how to use reflective listening.